Biometric Smart Lock

Return and Refund Policy

1. Returns: Products can be returned within 14 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. 2. Non-Returnable Items: Sale items, gift cards, and personal care items are non-returnable. 3. Refund Process: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days. 4. Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item. 5. Contact Us: For returns, refunds, or any questions, please email info@jdessential.com. Thank you for shopping with JD Essential! We’re committed to providing you with a seamless experience.

Shipping Policy

1. Shipping Locations: We ship to most locations worldwide. Please check availability during checkout. 2. Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. 3. Shipping Methods: We offer standard and expedited shipping options. Shipping fees and delivery times will be calculated at checkout. 4. Tracking Information: Once your order is shipped, you’ll receive an email with tracking details. 5. Delays: We are not responsible for shipping delays caused by couriers, customs, or unforeseen circumstances.